Service Design - SEBRAE & Unisinos

“Transforming my Business” a SEBRAE-RS* and Unisinos University project The program brought together a Design Research group from the University, SEBRAE-RS and small businesses’ owners that were interested in applying service design. I collaborated in the design of the tools, a service design consultant and mentor of one of the small companies involved in the project, as well as a research participant in all stages, supervised by design professors from the University. I also worked in tasks such as research for methodology and planning for the program and workshop facilitation for problem definition and ideation with the companies. *SEBRAE is a national institution that acts locally to support the development of micro and small businesses.